Refunds and Cancellations

1. Rules by product

• ValueProof reports: if we cannot deliver a report you paid for, we refund the order or return the credit to your account. Fees for delivered reports are non-refundable. Report billing errors to billing@valueproof.net within 60 days of the charge.
• ValueProof memberships: memberships renew each billing period at the price shown until you cancel. Cancellation stops the next renewal; included reports do not carry over unless your plan says so.
• TRGPay: TRGPay does not charge payers a fee, so there is no fee to refund. Refunds for what you bought are set by the business you paid; see trgpaynow.com/refunds for card disputes, ACH returns and Zelle refunds.
• Billing errors: if you were charged the wrong amount, charged twice, or a payment is not showing as paid, contact us within 60 days. We reply within 10 business days and correct confirmed errors promptly.
• Zelle payments cannot be reversed automatically. Approved Zelle refunds are sent as a new Zelle payment to the account you paid from.

2. How to cancel or ask for a refund

Use the contact form, email billing@valueproof.net or call 252-312-8207. Include the product, the email on the account and the date and amount of the charge. Please contact us before disputing a charge with your bank; we usually resolve it faster.