Account Deletion
TRG Capital Enterprises LLC · Last updated November 1, 2026
You can delete your account and the personal information tied to it in any of our products. You do not need to keep the app installed to ask.
1. How to request deletion
- Inside the product: open Settings, then Account, then Delete account, where the product offers it.
- By email: write to payments@trgpaynow.com from the email address on your account with the subject "Delete my account" and the product name.
- By form: use the contact form and choose "Account deletion request".
- By phone: call 252-312-8207 during business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern).
2. What happens next
We confirm the request is from the account holder, usually by a link or code sent to the account email. We delete the account and its personal information within 30 days of confirmation and email you when it is done.
3. What we keep
Some records must be kept after deletion: billing and payment records for tax and accounting law (usually seven years), records needed to resolve an open dispute or prevent fraud, and copies in encrypted backups that are overwritten within 35 days. Kept records are not used for any other purpose.
4. Business and team accounts
If your account belongs to a business workspace, the workspace owner controls the business's records. We delete your personal profile on request and tell the owner; records the business must keep stay with the business.
5. By product
- TRGPay: email payments@trgpaynow.com with the subject "Delete my account - TRGPay", or use the form.
- ValueProof: email support@valueproof.net with the subject "Delete my account - ValueProof", or use the form.